{"id":629,"date":"2022-10-20T10:19:55","date_gmt":"2022-10-20T10:19:55","guid":{"rendered":"https:\/\/theboardbarcelona.com\/?page_id=629"},"modified":"2026-04-27T17:46:37","modified_gmt":"2026-04-27T15:46:37","slug":"delivery","status":"publish","type":"page","link":"https:\/\/theboardbarcelona.com\/en\/delivery\/","title":{"rendered":"Delivery & Collection Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Delivery & Collection Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PLEASE READ ALL DELIVERY & COLLECTION TERMS AND CONDITIONS BEFORE BOOKING. <\/strong><\/p>

BY PURCHASING FROM THE BOARD CATERING COMPANY S.L. YOU THEREBY AGREE TO OUR DELIVERY TERMS & CONDITIONS\u00a0BELOW.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShipping Across Spain & Europe<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We cannot ship our Grazing Boxes, Small Grazing Boards, Standard Grazing Boards or Large Grazing Boards across Spain our outside of the country.<\/p>

Our grazing boards and boxes are made fresh on the day and are not suitable for overnight courier delivery. They are extremely delicate and must to be hand-delivered on the day (or collected from our kitchen!)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCollection Time Slots & Missed Collections<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When placing your order online, you must select a 1-hour collection window<\/strong> (e.g., 11:00\u201312:00).<\/p>

Your order will be prepared and ready only during the selected time slot, unless you have been notified otherwise. Orders will not be prepared early for collection outside of the chosen window.<\/p>

You must collect your order within your selected 1-hour period<\/strong>. Although weekday hours may show broader availability (e.g., 10:00-19:00), collections are strictly organised according to scheduled time slots. We operate as a boutique production kitchen and coordinate staffing and event logistics around confirmed collections and deliveries.<\/p>

We cannot guarantee staff presence outside your selected time, particularly if you arrive late or early, as our team may be off-site managing events. Refunds will not be issued if you miss your collection window and we are unable to accommodate a delayed pickup. <\/strong>It is the client’s responsibility to be on time.<\/p>

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Saturdays:<\/strong><\/span>
It is especially important that Saturday collections take place within the selected time slot and before 12:00pm, as we close at 12:00pm and remain closed until Tuesday morning.<\/strong><\/p>

Due to the perishable nature of our products, we cannot guarantee product quality beyond this time. If a collection is missed, no refund will be issued.<\/strong><\/p>

Even if you notify us that you will be late, we cannot guarantee<\/em> staff presence outside your confirmed time slot, although we will do our best within reason<\/span>. It is essential that you arrive on time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our boards are designed to travel safely by car or in our provided carrier bags. However, they must:<\/p>