PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING. BY PURCHASING FROM THE BOARD CATERING COMPANY S.L. YOU THEREBY AGREE TO BOTH OUR GENERAL TERMS & CONDITIONS & OUR DELIVERY TERMS & CONDITIONS.

ORDERS

Returns

Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 2hrs of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Cancellations

Customers can cancel orders within a 24 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations. The ‘grace period’ is reduced to 12 hours when booking is made within 5 days (120 hours) from date booked (delivery date). 

For larger bespoke orders (€2k +), there is an ‘open grace period’ to cancel your order with at least three months (or more) notice before the date booked. For orders cancelled outside of the ‘open grace period’ but within 6 weeks of date booked, we will issue a 50% refund. Unfortunately for orders cancelled with less that 6 weeks notice of date booked, we cannot offer any refund, only date changes if we are told well in advance and have the availability. If an event needs to be cancelled due to Covid-19 related issues the above still applies. Once a booking has moved, we are unable to move again and if cancelled no refund will be given. 

Order Changes

Customers can amend orders within a 24 hour ‘grace period’ after booking. Beyond this, we are unable to process changes. The ‘grace period’ is reduced to 12 hours when booking is made within 5 days (120 hours) from date booked (delivery date). 

Date Holding 

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates. Payment is required to reserve dates.

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FOOD/PRODUCTS

Seasonal Produce & Supplier Availability

As our produce and garnishes are sourced weekly and can be seasonal, they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

Food Handling

When products are received please keep chilled and consume that same day. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with EU food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. THE BOARD CATERING COMPANY S.L. will not be held responsible for any adverse reactions to our food consumed after this time. 

Dietary Requirements & Allergies

Please notify of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee that a product is completely free of traces of the main 16 allergens listed below:

Celery, Cereals containing gluten (including wheat, rye, barley and oats), Crustaceans, Eggs, Fish, Lupin, Milk, Molluscs, Mustard, Tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts), Peanuts, Sesame seeds, Soybeans, Sulphur dioxide and sulphites.

THE BOARD CATERING COMPANY S.L. is not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

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DELIVERY & COLLECTION

Please find our delivery & collection policy here.

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SOCIAL MEDIA

Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.