🍂 Seasonal Specials: November is cozy season, and we’re here for it.
Pumpkin Marble Cake is back for November, alongside our Cinnamon Buns and Cardamom Buns - perfect for crisp autumn mornings.

And yes, wine & cheese season is officially here. 🧀🍷

General Terms and Conditions

PLEASE READ ALL TERMS AND CONDITIONS BEFORE CONFIRMING YOUR ORDER WITH THE BOARD CATERING COMPANY S.L. BY CONFIRMING YOUR ORDER YOU AGREE TO OUR GENERAL TERMS & CONDITIONS.

Table of Contents

  1. Introduction
  2. Delivery & Collection Policy
  3. Order Confirmation Policy
  4. Returns Policy and Refund Process
  5. Cancellations, Changes and Refunds
  6. Payment Terms
  7. Special Services
  8. Allergens and Dietary Requirements
  9. Limits of Liability
  10. Governing Law
  11. Contact Information
  12. Changes to T&Cs
  13. Social Media
  14. Additional Important Sections
  15. Privacy Policy
  16. Force Majeure
  17. Intellectual Property
  18. Severability
  19. E-Commerce
 

1. INTRODUCTION

Welcome to THE BOARD CATERING COMPANY S.L. Our terms and conditions govern your use of our services and products. By placing an order with us, you agree to these terms and conditions as well as our delivery and collection policy.

2. DELIVERY AND COLLECTION POLICY

By placing an order with us, you are agreeing to our complete Delivery and Collection Policy.

Click here to read all delivery & collection terms and conditions, including transport responsibility, delivery & collection times, failed deliveries, missed collections &  force majeure.

General delivery & collection information:

DELIVERY OPTIONS

We provide delivery services via a trusted 3rd-party provider within the Barcelona Metropolitan City, from Tuesday to Friday between 10:00 AM and 7:00 PM and Saturdays between 10:00 AM and 12:00 PM, depending on availability.

Standard Delivery:

  • AM: Wednesday to Friday, 10:00 AM to 2:00 PM
  • PM: Tuesday to Friday, 3:00 PM to 7:00 PM
  • Saturdays based on availability (see calendar when purchasing online, or enquire via email or telephone)
 

Specific Time Delivery:

  • Delivery at a specific time for an additional charge. Specify in order notes for a one-hour slot (e.g. 3:00 PM – 4:00 PM).
 

Out-of-hours Delivery:

  • Available on request for exceptional circumstances, depending on our availability.
 

Out-of-Barcelona Delivery:

  • Available on request for exceptional circumstances, depending on our availability.
 

Delivery Charges:

  • Standard Delivery: From €15,00*
  • Specific Time Delivery: €60,00*
  • Out-of-Hours Delivery (additional fee, to be added to delivery cost):
    • Standard: €45,00*
    • Specific Time: €90,00*
  • Out-of-Barcelona Delivery:
    • To be determined on a case-by-case basis, based on the fees provided by our third-party delivery service.
    • If set-up services are required by our team, we will charge the base delivery fee + €1,75 per KM, round trip.
    • Specific Time: €60,00* + Delivery Fee + €1,75 per KM
 
*The base price may vary for large deliveries depending on the additional charges applied by our delivery partner (e.g., two or more large boxes, multiple bottles of wine, etc.).
 

Event Deliveries:

  • Provide contact details for the person receiving the delivery.
 

Deliveries with Additional Services:

  • Our team will be on site for a specified period as per the order confirmation and invoice.
  • Additional time due to unforeseen delays will be billed separately.
 
 

COLLECTION OPTIONS

There is no charge for collection.

Location: Calle de Descartes, Barcelona 08006

3. ORDER CONFIRMATION POLICY

Order Process

Orders must be placed and processed directly through our website or in writing via email or WhatsApp. Please ensure that all products, quantities, dates, delivery or collection details and other requirements are correct before accepting a quotation or completing payment.

Booking Notice and Availability

  • Online orders: Orders must be placed and paid for in full at least 5 calendar days before the selected delivery or collection date and time, subject to availability.

  • Shorter-notice orders: Requests with less than 5 calendar days’ notice must be arranged directly with our team. We may be able to accommodate them depending on our existing production schedule, ingredient availability and delivery or collection arrangements. Shorter-notice orders, including same-day and next-day requests, are never guaranteed.

  • Response times: Our team may be preparing orders or working at events and cannot guarantee an immediate response to emails, calls or WhatsApp messages. Sending a request does not guarantee that we can respond or fulfil an order within the requested timeframe.

  • Large, special or custom orders and additional services: These may require more advance notice and an earlier payment deadline. The applicable deadlines will be confirmed in writing by a member of The Board Barcelona team. If the required payment is not received by the stated deadline, the order will not be considered confirmed and will not be prepared. Due to the nature of custom and special orders, payment deadline extensions cannot be granted.

 

Order Confirmation

A confirmed order means that THE BOARD CATERING COMPANY S.L. commits to providing the agreed services and products, and the client commits to paying the agreed amount in full.

An order is only confirmed once both of the following conditions have been met:

  1. Full payment has been received, or the applicable deposit or alternative payment arrangement described below has been expressly agreed in writing and its requirements have been met.

  2. The Board Barcelona has issued a pro forma invoice expressly confirming the order, or the order has been expressly confirmed in writing by a member of The Board Barcelona team. For online orders, the website’s order-confirmation email following successful payment serves as written confirmation.

Submitting an enquiry, requesting a date, receiving a quotation or receiving a pro forma invoice requesting payment does not, by itself, reserve availability or confirm an order. Payment alone does not constitute confirmation without the written confirmation described above.

 

Payment Arrangements

Orders may be confirmed under one of the following payment arrangements, together with the written confirmation required above:

  1. Full payment: Payment received in full via credit/debit card or bank transfer.

  2. Agreed deposit arrangement: A 50% upfront payment for orders placed at least two months in advance or for orders greater than €500.00, where this arrangement has been agreed in writing. The remaining balance is due two weeks before the event date. Where the order is placed less than two weeks before the event, full payment is required unless expressly agreed otherwise in writing.

  3. Agreed corporate payment terms: An issued invoice with alternative payment arrangements expressly agreed in writing, usually under a contractual agreement with corporate clients who provide a purchase order number. A purchase order number alone does not confirm an order or establish alternative payment terms.

For orders arranged directly with our team, payment must be received by the deadline stated in the quotation, pro forma invoice or written correspondence. If the deadline is missed, availability must be reconfirmed before the order can be accepted.

 

Booking Ahead

To ensure availability for your event, we recommend completing the applicable payment and confirmation process as soon as possible. We advise placing orders at least one week in advance, ideally two weeks, to give you the best chance of securing your preferred date and products.

Five calendar days is the minimum notice for standard online orders, not a guarantee of availability. As we are a small team with high demand, some dates may become fully booked well in advance.

 

Unfulfilled Orders

If we cannot fulfil an order, you will be notified and offered an alternative or full reimbursement of the amount paid.

 

4. RETURN POLICY AND REFUND PROCESS

Returns of perishable goods are not accepted. Notify us within 30 minutes of delivery or collection for any issues.

Refunds for incorrect or faulty products processed after verification.

 

5. CANCELLATIONS, CHANGES AND REFUNDS

Cancellation Policy:

  • Cancellations via email at least two months before the delivery/collection date for a full refund, we retain the right to withhold €10,00 (admin fee).

  • Cancellations with less than two months but at least 14 days’ notice considered case-by-case for a full refund, we retain the right to withhold €60,00 (admin fee plus date reservation penalty).

  • Cancellations with less than 14 days’ notice considered but not guaranteed due to the perishable nature of our products. In the case that a refund is approved, we retain the right to withhold €110,00 (admin fee plus date reservation penalty).

  • Cancellations with less than 48 hours’ notice not considered. See Force Majeure policy below.

 

Changes Policy:

  • Changes may be requested up to 7 days before the delivery/collection date, subject to availability and written approval.

  • Requests made within 7 days of the delivery/collection date are considered on a case-by-case basis and may not be possible. Any reductions in order value will follow our Cancellation Policy.

  • Changes requested within 48 hours of the delivery/collection date cannot be accommodated. Cancellations within this timeframe are not accepted (see Force Majeure policy).

  • Increases to an order are subject to availability and follow our Order Confirmation policy.
 

6. PAYMENT TERMS

  • Payment Methods: We accept payments via debit/credit card or bank transfer with proof of transfer.

  • Upfront Payment: Upfront payment in full is required to confirm your order. Alternative arrangements may be agreed upon in exceptional circumstances.

  • Additional Costs: Additional costs like waiting fees or specific delivery times will be communicated and billed separately.

 
 

7. SPECIAL SERVICES

We offer additional services upon request:

  • Box-Opening Service: Our team will accompany the delivery, open boxes, set out products on a table you provide, and up to 30 minutes on-site time (unless otherwise stated in order confirmation and invoice).
  • Decorations: Includes box-opening, product setup on a table you provide, floral decorations, and up to 60 minutes on-site time (unless otherwise stated in order confirmation and invoice).
  • Premium Decorations: Includes box-opening, product setup on a table you provide, premium floral, and up to 90 minutes on-site time (unless otherwise stated in order confirmation and invoice).
 

Waiting Fees: Additional on-site time due outside of our control is billed at €36.00 per hour, per team member, in 30-minute increments.

Customer Delays: Delays are handled on a case-by-case basis. Contact us immediately at +34 747 433 146.

 

8. ALLERGENS AND DIETARY REQUIREMENTS

All communications regarding allergies must be communicated in writing to info@theboardbarcelona.com.

THE BOARD CATERING COMPANY S.L. is not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

The Board Barcelona is proud to have thorough allergy and hygiene policies. Staff receive training on a regular basis.

However, due to the characteristics of the facilities, suppliers handling and processing of our products, all of our boards are susceptible to containing the following main food allergies directly or through cross-contamination:

Celery, Cereals containing gluten (including wheat, rye, barley and oats), Crustaceans, Eggs, Fish, Lupin, Milk, Molluscs, Mustard, Tree nuts (including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts), Peanuts, Sesame seeds, Soybeans, Sulphur dioxide and sulphites.

We are therefore unable to guarantee that any item is completely free from traces of allergens or accommodate orders requiring a fully allergen-free preparation environment. If you or one of your guests has a severe allergy, please write us directly before placing your order.

Every order includes an allergy information card. It is the responsibility of the person placing the order to display this card alongside the food and ensure that all guests are informed of the relevant allergy information.

Please note that our hummus contains sesame.

Gluten-Free Options:

  • Our Cheese and Charcuterie Boards are naturally gluten-free*

  • Gluten-free* crackers are available, we do not offer gluten-free bread

  • Our brownies are gluten-free*

  • Gluten-free* cookies are available

  • Gluten-free* cupcakes are available

  • Fresh fruit, vegetables, nuts and hummus are naturally gluten-free*

*Please note that all of these products are prepared in a kitchen where products containing gluten are also made and may therefore contain traces.

Lactose-Free Options:

Lactose-free options include:

  • Lactose-free* cupcakes

  • Our brownie bites do not contain lactose*.

  • Fresh fruit, vegetables, nuts and hummus are naturally lactose-free*

*Please note that these products are prepared in a kitchen where products containing milk and lactose are also made and may contain traces.

Vegan Options:

Our vegan options include:

  • Banana and Chocolate Chip Plum Cakes

  • Crudités and Hummus Boards

  • Fresh Fruit Boards

  • Olives

  • Nuts

 

Vegetarian Options:

All of our boards are suitable for vegetarians unless they specifically contain meat, such as our Original Grazing Boards with charcuterie and our Jamón Board. If you require a vegetarian version, you can select “Vegetarian Grazing Board” on the product page.

Specific ingredients lists and technical sheets are available upon request. By purchasing our products, you agree that you have read our Allergy Notice and understand the risks  consuming our products.

 

9. LIMITS OF LIABILITY

We are not responsible for damages or losses due to the food served, including health issues. By eating our food, you accept these risks.

Quality Assurance: Our products are prepared in a fully licensed, professional kitchen. Following all legal regulations and guidelines in the process. Our guarantee is that it meets EU and Spanish food standards.

A food safety notice, on how to take care of your order, is provided with every order and it is your responsibility to ensure you follow these guidelines. Dispose of food if kept unrefrigerated beyond 4 hours.

 

10. GOVERNING LAW

These T&Cs are governed by the laws of Spain. Any disputes will be resolved under Spanish jurisdiction.

 

11. CONTACT INFORMATION

For queries or issues, contact us at info@theboardbarcelona.com or call us on +34 747 433 146.

 

12. CHANGES TO OUR GENERAL TERMS AND CONDITIONS

We reserve the right to amend these T&Cs at any time. Customers with active orders will be notified of significant changes via email.

THESE CURRENT T&CS APPLY TO ALL ORDERS AS OF 04/06/2024. All versions of our T&Cs are stored and dated. Please write to us if you require a previous version.

 

13. MEDIA

Use of Images: Unless requested otherwise, we reserve the right to use images taken at events on our social media platforms.

Use of Customer Logos: Unless otherwise stated, we assume that you approve our use of your company logo on public platforms, such as on our website.

 

14. ADDITIONAL IMPORTANT SECTIONS

Seasonal Produce & Supplier Availability: Produce and garnishes are subject to availability and substitutions.

Type of Service: We do not offer full-service catering. You are responsible for providing an adequate surface for setup. As we are not a full-service caterer, we therefore do not provide the following services (unless confirmed in writing on an event invoice):

  • Tables
  • Tablecloths
  • Wine bottle openers
  • Ice Bucket
  • Ice
  • Wait staff
  • Clean up services
  • Or any other services besides what is written explicitly on the invoice.
 

If you need additional services contact us directly and we will put you in touch with one of our trusted providers.

Staffing: Set-Up services require a team member on-site for a set duration. Additional time billed separately.

Loaned Items: Rental of equipment stated on your order confirmation and invoice. Additional invoices issued for extended rental service.

Rental equipment that is damaged, broken, or not returned to The Board Barcelona will result in a minimum 200,00€ charge and up to the equivalent amount to cover each item’s original cost.

All loaned items will be returned in a timely manner at the time stated on order confirmation and invoice, unless otherwise agreed in writing.

 

15. PRIVACY POLICY

We respect your privacy. Personal data collected during the order process is used solely for fulfilling orders and providing customer service.

Privacy Policy

 

16. FORCE MAJEURE

We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, strikes, transportation disruptions, government restrictions, acts of terrorism, public health emergencies, or other major unforeseen events (“Force Majeure Events”).

Due to the perishable nature of our products and the fact that ingredients are purchased, prepared, and production time and calendar space are reserved specifically for your event date, cancellations are not permitted once an order has been confirmed.

In the event of a Force Majeure Event or other circumstances beyond either party’s control, cancellations and reimbursements are not permitted.

However, at our sole discretion and on a case-by-case basis, we may allow a date adjustment to the following day only, provided that:

  • The food remains in good condition and safe for consumption,
  • The rescheduled delivery is logistically feasible,
  • No additional production costs are incurred.
 

If an event is cancelled for any reason, the order will still be fulfilled and must either:

  • Be delivered as originally agreed (where safe and legally permissible to do so), or
  • Be collected at an agreed location and time.
 

Failure to accept delivery or arrange collection does not entitle the client to a refund or credit.

We strongly recommend that clients obtain appropriate event insurance to cover unforeseen circumstances.

 

17. INTELLECTUAL PROPERTY

All intellectual property, including logos and images, remains the property of THE BOARD CATERING COMPANY S.L. Unauthorized use is prohibited.

THE BOARD BARCELONA GATHER & GRAZE is a national REGISTERED TRADEMARK in Spain since 2023.

This includes copying or reproducing our product display without purchasing our services.

 

18. SEVERABILITY

If any part of these T&Cs is found to be invalid or unenforceable, the remaining provisions will continue in effect.

 

19. E-COMMERCE

Law on Information Society Services and Electronic Commerce (34/2002 of July 11)

Article 10: General Information

Without prejudice to the information requirements established by applicable regulations, the provider of information society services is required to provide means by which both service recipients and competent authorities can access, electronically, in a permanent, easy, direct, and free manner, the following information:

  • THE BOARD CATERING COMPANY S.L.
  • B72457153
 

This merchant undertakes to prohibit any transaction that is illegal or considered by credit card brands or the acquiring bank to have the potential to harm their goodwill or negatively impact their reputation. The following activities are prohibited under card brand programs: the sale or offer of any product or service that is not fully compliant with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or card brands.

Additionally, the following activities are explicitly prohibited:

  • Sale of alcoholic beverages to individuals under 18 years of age.
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