We cannot ship our Grazing Boxes, Small Grazing Boards, Standard Grazing Boards or Large Grazing Boards across Spain our outside of the country.

Our grazing boards and boxes are made fresh on the day and are not suitable for overnight courier delivery. They are extremely delicate and must to be hand-delivered on the day (or collected from our kitchen!)

When placing your order online, you must select a 1-hour collection window (e.g., 11:00–12:00).

Your order will be prepared and ready only during the selected time slot, unless you have been notified otherwise. Orders will not be prepared early for collection outside of the chosen window.

You must collect your order within your selected 1-hour period. Although weekday hours may show broader availability (e.g., 10:00-19:00), collections are strictly organised according to scheduled time slots. We operate as a boutique production kitchen and coordinate staffing and event logistics around confirmed collections and deliveries.

We cannot guarantee staff presence outside your selected time, particularly if you arrive late or early, as our team may be off-site managing events. Refunds will not be issued if you miss your collection window and we are unable to accommodate a delayed pickup. It is the client’s responsibility to be on time.

–

Saturdays:
It is especially important that Saturday collections take place within the selected time slot and before 12:00pm, as we close at 12:00pm and remain closed until Tuesday morning.

Due to the perishable nature of our products, we cannot guarantee product quality beyond this time. If a collection is missed, no refund will be issued.

Even if you notify us that you will be late, we cannot guarantee staff presence outside your confirmed time slot, although we will do our best within reason. It is essential that you arrive on time.

Our boards are designed to travel safely by car or in our provided carrier bags. However, they must:

• Remain flat at all times

• Not be shaken, tilted, or stacked

• Not be transported by bicycle, motorcycle, scooter, or other unstable methods

Once your order has been collected, responsibility transfers to you.

The Board Catering Company S.L. is not liable for product condition after collection. Refunds will not be issued for orders that have been collected and subsequently damaged due to improper handling or transport not in accordance with the guidance above.

Due to the delicate nature of our products, made fresh on the day, careful hand delivery is the only viable means to provide a delivery service. We use trusted third-party courier services to complete our deliveries.

For orders that require our professional set-up services, the order will be hand delivered by a member of our team in charge of fulfilling the professional set-up and display. Please contact us if you wish to discuss delivery options.

For online orders, we can deliver to the Barcelona Metropolitan area: 08001, 08002, 08003, 08004, 08005, 08006, 08007, 08008, 08009, 08010, 08011, 08012, 08014, 08015, 08016, 08018, 08019, 08020, 08021, 08022, 08023, 08024, 08025, 08026, 08027, 08028, 08029, 08031, 08032, 08034, 08036, 08037, 08038, 08039, 08040, 08041, 08042

Additional delivery fee ZIP codes (starting at 17€):
08013

Additional delivery fee ZIP codes (starting at 20€): 08901, 08902, 08903, 08904, 08905, 08019, 08018, 08005, 08016, 08031, 08032, 08030, 08035

We offer delivery throughout Catalunya for an additional service fee, calculated based on distance and charged by our trusted third-party courier service.

We regularly deliver to locations such as Sant Cugat, Badalona, Alella, Castelldefels, and surrounding areas. These delivery options are not available online but can be added to your order as an additional charge.

If you require delivery outside the Barcelona Metropolitan Area, please email us with the delivery address and preferred date, and we will provide a personalised delivery quote.

When purchasing online, you may select:

• AM Delivery (10:00–14:00)
• PM Delivery (15:00–19:00)

Important notes:

• Delivery is available on Tuesdays only from 15:00-19:00. 
• Due to a change in our third-party delivery service, our standard pricing delivery is no longer available on Saturdays. 
• Saturday delivery is now available on request (via email) through an alternatie 3rd party delivery service, but it most be noted that their pricing typically begins around 50€+ for Saturday deliveries. Alternatively, free collection is available on Saturday mornings from 10:00-12:00.

We are not responsible for delays caused by traffic, road closures, diversions, strikes, manifestaciones, natural disasters, or other Force Majeure events. By placing and paying for your order, you agree to our Terms & Conditions.

In the event of a delivery delay due to Force Majeure, a refund will not be issued.

During exceptionally busy periods, deliveries may arrive toward the end of the selected window.

Delivery fees for online orders within the Barcelona Metropolitan Area start from 15€ (some zip codes are 17€ or 20€) and include our Basic AM/PM Self Set-Up Delivery Service, which is carried out by a third-party delivery company within a morning or afternoon delivery window. The boards arrive beautifully presented in premium boxes and ready to serve; simply remove them from the boxes and place them on your tables. Staff set-up is not included.

For clients requiring a more precise arrival window, we also offer a Specific Time Slot Delivery Service for 60€ (Barcelona Metropolitan Area). This premium option is carried out by a specialised courier company that prioritises and adjusts its routes specifically around your delivery, helping ensure arrival within your selected one-hour delivery window (for example, 10am–11am). Orders are delivered beautifully packaged and ready for self set-up; simply remove them from their premium boxes and place them directly onto your tables. Staff set-up is not included.

Please note that collection from our Sarrià–Sant Gervasi kitchen is always free, and remains the best option for clients wanting to guarantee collection at an exact preferred time.

Delivery is also available outside of Barcelona throughout Catalunya, with pricing reflecting the rates provided to us by our third-party delivery partners. Please enquire directly for a quotation.

For larger events and custom proposals, we can also include specific timed delivery, professional staff set-up, styling, and on-site assistance by our team. These services typically start around 250€+, depending on factors such as location, order size, access conditions, delivery timing, staffing requirements, and overall event complexity.

If staff set-up by our team is required, delivery pricing is calculated based on the base delivery fee (depending on order size) plus distance from our Sarrià–Sant Gervasi kitchen at a rate of 1.75€/km round trip.

We strive to be as transparent as possible regarding logistics and delivery pricing. Final delivery costs for online orders are calculated at checkout based on your zip code and order size. Custom delivery quotations can also be provided via email or WhatsApp by a member of our team.

Someone must be present at the delivery address during the selected delivery window to receive the order.

Our products are fresh, delicate, and require refrigeration. The recipient must be available to accept the delivery promptly to ensure proper storage.

If the order is being delivered to a third party (e.g., office, venue, or gift recipient), you must provide the direct contact number of the person physically present at the address at the time of delivery.

The recipient must be notified by the person purchasing the order, in advance, that they will be receiving a perishable product.

Upon delivery, responsibility transfers to the recipient. It is the recipient’s responsibility to store all products safely and in accordance with food health and safety standards.

It is the recipient’s responsibility to carefully follow the instructions provided on the “How to Care For Your Board” card.

The Board Catering Company S.L. is not liable for product condition once delivery has been completed.

Delivery will be attempted during the selected window. Maximum waiting time: 5 minutes.

If we can contact the recipient in time, the order may be left with a neighbour in an agreed safe location where it can be stored properly.

Once delivered and notification has been provided, responsibility transfers to the recipient. The Board Catering Company SL is not responsible for product condition after confirmed delivery.

If the recipient cannot be reached during the delivery window, the courier may – if feasible and in a timely manner to maintain food safety standards – attempt to return the order to our shop. This return is not guaranteed.

If the order is successfully returned, the courier charges The Board Catering Company S.L. double delivery fees.

In this case, the client must either:

• Collect the order from our shop the same day (by appointment only and within opening hours), or the following day by prior arrangement, or

• Arrange and pay for a second delivery (delivery fee + €15, depending on postal code, plus a €5 administrative fee).

Due to the perishable nature of our products, quality cannot be guaranteed after a failed delivery attempt or delayed refrigeration.

Refunds are not issued where delivery cannot be completed due to recipient unavailability.

–

Saturdays:

On Saturdays, our team leaves once the final scheduled collection and delivery have been completed. As a result, if a delivery attempt fails, the courier cannot return the order to our shop, as we will already be closed.

For this reason, it is imperative that you provide the direct contact number of the person receiving the delivery, as well as a backup delivery option (such as a neighbour, concierge, or secure alternative address) in case the recipient is unavailable.

Especially on Saturdays, orders that cannot be delivered cannot be returned to the shop, cannot be collected later, and will not be refunded. If no valid backup delivery option is provided and the delivery cannot be completed, the order will be considered forfeited and no refund will be issued.

Thank you for your understanding.

What if my purchase is a gift?

Our delivery policies still apply.

We will reach out to the recipient via WhatsApp, email, SMS, or phone call one to two days before the scheduled delivery. This is to confirm the delivery address and ensure someone will be present to receive the gift.

While we never disclose the contents of the gift, we do require the recipient to confirm the address and availability. Once confirmation is received and a delivery time is agreed upon, we will arrange delivery through our trusted third-party service.

Delivery will not be scheduled until we have confirmation that someone will, in fact, be in to receive the gift.

If you have any questions or concerns, please contact our team directly. We will be happy to assist you.